Frequently Asked Questions

Arrival & Departure

Your room will be awaiting you at 3 pm on the day of your arrival. We kindly ask you to check out by 11 am on your day of departure. Rates are reduced by Euro 5,00 per person and day for half board.

Cancellation

In case of cancellation between 3 months and 1 month before arrival, we use your prepayment for your next stay at the Sporthotel Neustift. For cancellations between 1 month and 1 week before arrival we charge 50 % of the total costs. For cancellations during the last week before arrival we charge 70 % of the total cost.

Don't worry - book happy

The Sporthotel Cancellation insurance makes it possible to book your holidays on time without any trouble. The insurance is valid in care of accident, disease or in the event of death of the insured, his children brothers, sisters, parents and grandparents.
Further information:
http://www.europaeische.at

Pets

We charge Euro 20,00 for your dog per day, not including food. Pets are not allowed in the dining- and wellness area. Thank you.

Definite Reservations - Prepayment

To guarantee your reservation, we kindly request a deposit of Euro 300,00 per room.

Payment

You are welcome to settle your bill in cash as well as with VISA, Master Card or ATM card at your departure.

Liability

We adhere for the duly fulfillment of the mentioned terms due to the Austrian Hotel Regulations. The terms of the Austrian Hotel Regulations are valid in their current version of 15.11.2006.
www.hotelverband.at/down/AGBH_061115.pdf

Local Tax

€ 2,80 local tax (from 15 years). If only one night is booked, there is a supplement of Euro 10,00 to the prices specified for 2-3 days. Room plans may vary.